About Humane Plus
AI customer support in your voice. With rules you set, with a human when it matters, and no training on your customers' conversations.
What we build
Replies built from real order data, not canned snippets
Humane Plus handles email and omnichannel support for e-commerce brands with an AI agent that does not guess. When a message arrives, we classify it first: order status, return, address change, complaint. The agent then pulls the matching context out of your shop, meaning the order, its payment status, the shipment history and the conversation so far, and drafts a reply in your tone. Before anything goes out, a second pass checks that reply for quality and escalation risk. If something is unclear or delicate, the case lands with you instead of with the customer. You decide per category what sends automatically and what you want to see first.
Who we serve
Shops whose inbox is growing faster than the team
We build for founders and support teams in e-commerce where support has become real work but does not yet justify its own department. That usually means a few hundred to a few thousand messages a month. The distribution is usually the same too. Most of them ask where an order is, how to return something, or how to change an address. That volume is what the agent takes off your desk, while the cases that need judgement stay with you. If you run on Shopify and care that tone, policy and data protection are right, this is built for you.
Trust by design
Encrypted, hosted in the EU, never trained on your data
Customer conversations are among the most sensitive things a shop holds. We encrypt with AES-256 and host on GDPR-compliant German servers. Your conversations are not used to improve models for other merchants. What your agent learns about your tone and your goodwill rules stays in your account. A data processing agreement is available without you having to ask for it.
Get started
14 days free, no credit card
Most shops are set up in under 15 minutes. Connect the shop, answer a few short questions, done. No sales call, no onboarding appointment. For the first five to seven days the AI writes drafts you review and send with one click. Correct one and it remembers that immediately for every similar case. Only once you are happy with the replies do you switch on automatic mode, and even then category by category. Start the trial from the homepage, or write to us at hello@humane.plus.